Refund FAQs

Why is the festival postponed?

The safety of our attendees is always one of our prime concerns.
 
Due to increasing uncertainty surrounding the coronavirus and out of concern for the health and wellbeing of all our fans, artists and staff, alongside the logistical challenges in the current climate, Sónar HK will be postponed to a later date.
 
In the meantime, please stay tuned for new dates for Hong Kong’s ultimate festival of music, creativity and technology.
 

Who will be refunded?

Due to increasing uncertainty surrounding the coronavirus and out of concern for the health and wellbeing of all our fans, artists and staff, alongside the logistical challenges in the current climate, Sónar HK will be postponed to a later date.
 
All Sónar Hong Kong tickets remain valid for the rescheduled date (yet to be determined). However, if you wish to have a refund, we will give full refunds on the selling price paid for tickets purchased from the official ticketing channel.
 
Ticketflap will shortly be in touch with every ticket purchaser to determine your instructions.
 
The refund process will be completed within 8 weeks upon your request.
 
For further enquiry please contact [email protected]
 

What is the new date for Sónar Hong Kong?

We are working with the artists, venue and all event stakeholders to best align the new date for Sónar Hong Kong, and will make an announcement on our official channels as soon as possible.