Money card unspent balance refund application
Refunds will be available online from Monday, 15 April 2019, 20:00 to Sunday, 05 May 2019, 23:59.

Refunds to local bank account holders will be via e-cheques, and will be made by Friday, 10 May 2019 if all information submitted being correct. E-cheques will expire in 6 months if not cashed, same as a normal paper cheque. Re-issuance of e-cheques upon expiry or name correction will be charged a HKD30 handling fee.

Refunds to international bank account holders will be refunded by 1 June.
Note: Refunds granted to overseas accounts will have HKD60 deducted for handling fees. Please contact [email protected] for details.

Please enter bank account holder name (as shown on your ATM card) as “Name” on the application form below.

Apply for refunds here.