FAQ Section

For important information on the entry process – and on how to make the most of the festival – please take the time to read the following information carefully.

WHAT TO BRING AND THE HOUSE RULES

What should I bring to the festival?

· Photo ID (e.g. Hong Kong ID card)
· Sunscreen
· Hat
· Sunglasses
· Earplugs
· Comfortable shoes
· Non-professional film and digital cameras (no detachable lenses, no tripods, big zooms, or commercial use rigs)
· Small backpacks or bags
 

House Rules

Attendees and their belongings are subject to search upon each entry to the festival. Anyone that refuses to comply with the search policy will be refused entry into the event.
The following items are prohibited at Sónar Hong Kong – Anyone who breaks these rules can be refused entry or be asked to leave the site with no refund:

•    no cigarettes, e-cigs or vaping devices, except in designated smoking areas
•    no outside food & beverages 
•    no ticket exchanges & cancellations 
•    no unaccompanied children – children 12 or under must be accompanied by an adult at all times
•    no illegal drugs or substances of any kind - anyone seen consuming or thought to be in possession of illegal substances will be handed over to the police.
•    no underage drinking
•    no professional cameras/audio recording devices 
•    no camera accessories, including selfie sticks, tripods, monopods, go pro mounts and attachments, detachable lenses or other commercial equipment
•    no chains/chain wallets 
•    no firearms, explosives or weapons of any kind (including pocket knives, pepper spray, fireworks, etc)
•    no flags 
•    no chairs of any kind
•    no drones 
•    no umbrellas 
•    no musical instruments (especially drums) 
•    no radios or walkie-talkies
•    no laser pointers
•    only urinate in toilets 
•    no skateboards, scooters, bicycles, wagons, carts or any personal motorized vehicles, except mobility wheelchairs
•    no pets (except for service animals)
•    no smoking in Hong Kong Science Park or in the festival area 
•    no glass bottles or containers
•    unauthorised/unlicensed vendors are not allowed. No unauthorised solicitation and materials including handbills, flyers, stickers, beach balls, giveaways, samples, etc.
Festival attendees are required to abide by Sónar Hong Kong’s T&C’s at all times.

Official Photography & Recordings

Please note that Sónar Hong Kong’s official photographers and videographers will be on the festival site. By attending the festival, you consent to being photographed and/or filmed. Sónar Hong Kong shall reserve the rights to use, copy, distribute, publish, republish print, display, transmit, create derivative works containing your image, portrait, photograph, footage, voice and/or likeness, without compensation or notification to, or additional consent by you.

What kind of camera & recording device can I bring with me?

You are welcome to take photos and recording with your phone or a simple point-and-shoot camera for your own persona purposes. Professional cameras are not permitted at the venue space (no detachable lenses, no tripods, big zooms, or commercial use rigs).

Can I smoke at the festival?

Smoking is not allowed in Hong Kong Science Park or in the festival area.

Is food or drink from outside the festival permitted inside?

No, but plenty of caterers will be serving delicious food and drinks at the venue - vegetarian choices will be available too.

FESTIVAL INFO

Sónar Hong Kong festival dates and hours?

Saturday, 13 April 2019, 12:00 – Sunday, 14 April 2019, 03:00

Sónar Hong Kong festival festival schedule & map?

You can view the schedule here.

You can view the fesitval map here.

Have fun & stay safe

Sónar Hong Kong is all about having fun – but here’s some simple advice to make sure you stay safe.

• Look After Your Friends - If you see someone who isn't feeling well, please contact a medic or security staff. They'll thank you later.
• Keep Hydrated - Drinks lots and lots of water. It's good for you! There are free filtered water stations and free reusable water bottles available at the festival site.
• Pace Yourself - Alcohol can be fun at festivals, but please pace yourself.
• Take A Break - Whether it's dancing the night away, or just sitting in the sun, be aware of high temperatures and take the occasional break.
• Do Not Climb - There is an abundance of space, so please refrain from climbing on things for better views.

Zero tolerance to illegal substances and drugs, and underage drinking

Sónar Hong Kong has a zero-tolerance policy to illegal substances and drugs. Anyone suspected or found in possession will be escorted from the grounds and handed over to the Hong Kong police. Officers will also be actively searching for offenders. Sónar Hong Kong has a zero-tolerance policy to underage drinking. If you’re under 18 and caught drinking, we’ll confiscate your drinks, escort you from the festival and call your parents or guardians. Seriously, don’t make us do this.

What happens if it rains on the day?

Sónar Hong Kong venue includes 3 indoor and 2 outdoor stages. We will go ahead rain, wind or snow. In the event of an extreme weather event, such as typhoon, information about the opening hours of the festival site will be posted to the festival’s Facebook page.

Can I bring children to the fesitval?

People of all ages are welcome at the festival, but every participant needs to hold a valid festival ticket. Participants under 18 years of age are not allowed to join Sónar+D workshops.

Is the festival accessible for fans with mobility disables?

Yes, fans with disabilities are welcome at Sónar Hong Kong and the majority of the site is flat and wheelchair friendly. Please note that only those who have mobility disabilities may use mobility devices. Crutches, wheelchairs and powered wheelchairs are allowed for use by people with mobility disabilities.

 

Sónar Hong Kong is a crowded event. For safety reasons, please ask permission to bring a powered mobility device other than crutches or a wheelchair, particularly if it can move faster than walking speed or is very heavy. Sónar Hong Kong personnel may ask individuals using another type of power-driven mobility device for a credible assurance that the device is required because of a disability. Security will impound inappropriate mobility devices until the end of the event.

TICKETS

How do I purchase a ticket?

You can find information on how to purchase tickets from our ticketing page.

Will there be tickets available on the day?

Tickets will be available for purchase throughout the festival, both online via our ticket page and the on-site box office.

Where is the box office location & opening hours?

The box office will be located next to the festival entrance, see the festival map for the location, and will be open until Sunday, 14 April 01:30.

What should I do if I lose my ticket?

If your festival tickets are electronic tickets issued by Ticketflap and you lose your ticket, you can log into your Ticketflap account and re-download the ticket. In case of disputes, the Sónar Hong Kong’s decision shall be final.

If you have any problems or concerns, please contact Ticketflap customer support at [email protected]

GETTING TO SÓNAR HONG KONG

Sónar Hong Kong 2019 festival location?

Hong Kong Science Park. See the venue map for more details.

Where is the entrance to Sónar Hong Kong?

The entrance to Sónar Hong Kong is located on Science Park West Avenue inside Science Park. See the festival map for reference.

What are the transit options for Sónar Hong Kong? Are there car parking options?

Sónar Hong Kong is located at Hong Kong Science Park, which is easily accessible by public transport. A frequent complimentary shuttle bus service to and from the festival will also be offered! See the transportation options here

Are there car parking options?

Yes, there are parking facilities avabilable at the venue. You can drive to Hong Kong Science Park via Tolo Highway.

ENTRY & WRISTBANDS

What do I need for entry?

You must bring your ticket and photo ID. Failure to bring ID could significantly slow your entry. The name on the ID must match the name on the ticket.
Our staff will be checking tickets and IDs at the entrance. If the name on your ticket doesn’t match the name on your photo ID, you will be refused entry. Please make sure you’ve updated the name on your ticket if you need to! One ticket is valid for one entry only.

Do I need a print out of my ticket?

You can either print your ticket or if you have a phone with a big screen transfer the PDF to it.

What is the functionality of wristband on site?

You will be given a wristband in exchange for you ticket when you arrive. Your will need to show your wristband to gain access to each of the stages at the festival. Please do not try and remove your wristband – any damaged wristbands will be invalidated.

Can I exit & re-enter the festival?

Yes, re-entry is possible for the festival.

How can I replace my wristband?

If you need to replace your wristband for any reason, please visit the Help & Info on-site, however, do not cut the wristband off, only intact wristbands will be replaced.

ONSITE PAYMENTS

How can I pay for things at the festival?

A cashless payment system will be operated at the festival. You will be able to collect and top up your money card from the add value locations. Use it to pay for official Sónar food and beverage, merchandise and workshops.

How can I add money to the money card?

You can top up your money card at any of our Add Value stations. Please refer to the festival map to see exact locations of our Add Value stations.

What is the functionality of money card on site?

Sónar Hong Kong is cashless: Money cards are the only way to pay for Sónar food and beverage, merchandise and workshops.

Can I use cash or credit cards on-site?

A cashless payment system will be operated at the festival, you can only use cash for money card top up. Our Add Value stations accept cash, credit card and EPS.

How can I check the balance of the money card?

You can check your balance at Add Value stations, official bars and food outlets.

What can I do if I have a remaining balance left on my money card when the festival finishes?

You can apply for a refund online after the event. All refunds are at Sonar Hong Kong’s sole discretion.

ONSITE FACILITIES

Will there be free water available at the festival?

There are free water stations throughout the site for you to use at your convenience, remember to bring your own empty bottles/ containers. It is important that you stay hydrated at the festival.

Is there food and beverages available for purchase at the festival?

Yes, the locations for the food areas and bars can be seen on our festival map here.

Will there be phone charging stations at the festival?

No, we suggest you to bring portable chargers incase your phone battery runs out.

Are there public toilets at the festival?

Yes, toilets will be available on site and will be cleaned regularly.

Where is the lost & found?

Found: Please take any found items to Help & Info on-site at the entrance gate.

Lost: If you misplace something please check with Help & Info on-site at the entrance gate, as things will be turned in there.

Will there be ATMs on site?

There are HSBC, Standard Chartered, BOC and Jetco ATMs on the site. We also recommend you to bring cash / credit card / EPS with you in case of any malfunction.

Will there be onsite free Wi-Fi?

Yes - Science Park public WIFI service is available at the festival site.

Are there storage spaces at the festival?

No lockers or storage spaces will be provided, so remember to pack light.

Where can first aid assistance be found on the site?

Medical tents will be located throughout the festival grounds, and will be clearly marked and visible from afar. Trained EMTs will be on-hand in these tents to address any and all medical incidents, and please don’t be afraid to stop by a medical tent – even if you just have a question.

Additionally, if you see anyone at the festival who appears to be in need of medical assistance, please inform a member of our medical or security team, or even help him/her find their way to the medical tent(s).

Anyone bringing medication or a syringe for medical purposes will need to show your medication, prescription and a photo ID at the festival entrance.

What is the festival’s approach to recycling?

Sónar Hong Kong takes recycling matters seriously. The site will offer recycling bins with clear signage , helping the festival-goers separate their PET plastic cups and general waste into the correct bins. All separated waste then goes to a recycling facility in Hong Kong where it is cleaned and packaged up accordingly. Every cup and container we hand out is 100% recyclable and is considerate of the available processes for recycling that Hong Kong can offer.

We hope that the festival-goers will support and help all the endeavours to improve the environmental impact of the festival.

REFUNDS

What can I do if I have a remaining balance left on my money card when the festival finishes?

You can apply online for a refund through the Sónar Hong Kong website. Applications will be accepted from Monday, 15 April 2019, 10:00 to Sunday, 05 May 2019, 23:59.  All refunds are at the sole discretion of Sónar Hong Kong.

What is the process of refund for Hong Kong residents?

After the festival has finished, visit sonarhongkong.com and select the refunds page. Input the code from the back of the money card, some personal details and your Hong Kong bank account details. At Sónar Hong Kong’s sole discretion you will receive payment for your unspent balance, free of charge. Re-issuance of e-cheques upon expiry or name correction will be charged HKD30 as a handling fee.

What is the process of refund for international visitors?

After the festival has finished, visit sonarhongkong.com and select the refunds page. Input the code from the back of the tag on your money card, some personal details and your bank account details. At Sónar Hong Kong’s sole discretion you will receive payment for your unspent balance by international bank draft in by mail. Please note that refunds granted to overseas accounts will have HKD60 deducted for handling fees. We can combine multiple international refunds into one payment to save the handling fee for you. Please contact [email protected] for details.

When will I receive the refund after refunds submission?

Refunds to local bank account holders will be via e-cheques, and will be made by Friday, 10 May 2019 if all information submitted being correct. E-cheques will expire in 6 months if not cashed, same as a normal paper cheque. Re-issuance of e-cheques upon expiry or name correction will be charged a HKD30 handling fee.

Refunds to international bank account holders will be refunded by 1 June.