Money card unspent balance refund application
Refunds will be available online from from Monday, 15 April 2019, 20:00 to Sunday, 05 May 2019, 23:59.

Refunds to local bank account holders will be via e-cheques, and will be made by Friday, 10 May 2019 if all information submitted being correct. E-cheques will expire in 6 months if not cashed, same as a normal paper cheque. Re-issuance of e-cheques upon expiry or name correction will be charged a HKD30 handling fee.

Refunds to international bank account holders will be refunded by 1 June.
Note: Refunds granted to overseas accounts will have HKD60 deducted for handling fees. Please contact for details.

Please enter bank account holder name (as shown on your ATM card) as “Name” on the application form below.

Apply for refunds here.