Money card unspent balance refund application
Refunds will be available online from Monday, 19 March 10:00 to Monday 9 April 23:59, 2018.

Refunds to local bank account holders will be via e-cheques, and will be made from Monday 9 April onwards, free of charge, if all information submitted being correct. E-cheque will expire in 6 months if not cashed, same as a normal paper cheque. Re-issuance of e-cheques upon expiry or name correction will be charged HKD30 as a handling fee.

Refunds to international bank account holders will be refunded by Wednesday 2 May, with HKD110 deducted for handling fees.
Note: International refund applicants will receive a confirmation email for the refund submission details. For enquiry, please contact [email protected]

Please enter bank account holder name (as shown on your ATM card) as “Name” on the application form below.

Apply for refunds here.